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Last changed: 01. July 2021
NOTE:
The EU Commission provides an internet platform for online dispute resolution (known as the ODR platform). This platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. The ODR platform can be accessed via the following link:
GENERAL TERMS AND CONDITIONS
SECTION 1 BASIC PROVISIONS
The following General Terms and Conditions (hereinafter: GTC) apply to all contracts between Gold’s Gym Trading GmbH, Saarbrücker Str. 38, 10405 Berlin, Germany (hereinafter: Provider), which are concluded via the Provider’s internet pages www.goldsgym-nutrition.com/de Further contact details, the commercial register data, as well as the name of an authorised representative of the Provider can be found in the Legal Notice of the internet pages.
The GTC shall apply in the version in force at the time of your order. Unless expressly agreed otherwise, the inclusion of your own general terms and conditions is excluded.
A consumer for the purposes of the following provisions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, is exercising his or her independent professional or commercial activity.
The contract language is German. We save the text of the contract and send you the order details by email. If you place your order as a registered user, you can view past orders in your customer account at any time. Otherwise, for security reasons, your order details are no longer accessible via the internet. However, after submitting your order via the online shopping basket system, you can print out or save the contract data using the browser's print function. Once the Provider has received the order, the order data – the legally required information for distance contracts – will be sent to you again by e-mail.
The Provider is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board in Germany pursuant to the Consumer Dispute Resolution Act (VSBG) or in alternative dispute resolution proceedings in Austria pursuant to the Alternative Dispute Resolution Act (AStG).
The Provider is subject to the code of conduct of Trusted Shops GmbH, which can be viewed at the following link:
SECTION 2 OBJECT OF THE CONTRACT
The object of the contract is the sale of goods. The details, in particular the essential characteristics of the goods, can be found in the item description and the supplementary information on the Provider's website.
SECTION 3 CONCLUSION OF THE CONTRACT
The Provider's presentation of the products on the internet are non-binding and do not represent a binding offer to conclude a contract.
You can make a binding purchase offer (order) using the online shopping basket system. The goods that you intend to purchase are placed in your shopping basket. You can use the corresponding button in the navigation bar to call up the shopping basket and make changes there at any time. After going to the "Order now" page and entering your personal data as well as the payment and shipping details, all order data will be displayed again on the order preview page. Before submitting the order, you have the option of checking all the details again, changing them(also using your browser's “back” function) or cancelling the purchase. By sending your order via the "Buy now" button, you are submitting a binding offer to the Provider. You will first receive an automatic e-mail confirming receipt of your order, although this does not mean that the contract has been concluded yet.
The acceptance of the offer (and thus the conclusion of the contract) takes place within 2 working days in the form of a confirmation e-mail, in which the execution of the order or delivery of the goods is confirmed to you (confirmation of dispatch). If you have not received a corresponding message within this period, you are no longer bound by your order. In such a case, any payments that you have already made will be refunded immediately.
The processing of the order and the transmission of all information required in connection with the conclusion of the contract are partly automated and take place via e-mail. You must therefore ensure that the ee-mail address you have provided to the Provider is correct, that the receipt of e-mails is technically guaranteed and, in particular, that spam filters will not prevent receipt.
SECTION 4 CONSUMERS’ RIGHT TO CANCEL
As a consumer you have a statutory right to cancel.
If you make use of your legal right to cancel, the following arrangement applies to the cost of the return shipment: You will have to bear the direct costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of EUR 40 or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of cancelling, unless the delivered goods do not correspond to the ordered goods. Otherwise, you may return the goods free of charge.
We have provided information about your statutory right to cancel here.